Refund & Cancellation Policy

1 Order Cancellation

Customers may request cancellation of an order before the customization or production process has started.

To request cancellation, please contact us as soon as possible at:

Once the customization, designing, editing, or production process has started, the order may not be eligible for cancellation or refund.

2 Personalized & Customized Products

Our products may be customized using customer-provided:

• Names
• Photos
• Event dates
• Venue details
• Text and messages
• Music preferences
• Design preferences
• Other personalization details

Because each product is created specifically for the customer, orders generally cannot be cancelled or refunded once customization or production has started.

This policy does not affect any rights that cannot legally be excluded under applicable law.

3 Refund Eligibility

A refund may be considered in the following circumstances:

• The order is cancelled before customization or production begins.
• We are unable to provide the ordered product due to a technical or operational issue on our side.
• The delivered product contains a significant error caused by sendlovecard.shop that cannot reasonably be corrected.
• The delivered product substantially differs from the product/service description provided on our website.
• A refund is otherwise required under applicable law.

4 Incorrect Information Provided by Customer

Customers are responsible for checking the accuracy of all information submitted with their order. This includes:

• Names and spellings
• Dates and timings
• Venue information
• Photos
• Contact details
• Event information
• Messages and other text
• Other customization instructions

If an error occurs because incorrect or incomplete information was provided by the customer, the order will generally not qualify for a refund.

Additional charges may apply if the customer requests changes after the customized product has been created.

5 Revisions & Corrections

• If revisions are included in the customer's selected package, we will provide revisions according to the terms of that package.
• Minor corrections, such as spelling mistakes or changes to event details, may be accommodated where applicable.
• Requests for a completely different design, concept, layout, music, animation, or other major changes after approval may be treated as a new customization request and may incur additional charges.

6 Delivery Issues

If your personalized digital product has not been delivered within the promised delivery timeframe due to an issue caused by sendlovecard.shop, please contact us at:

sendlovecardofficial@gmail.com

We will investigate the issue and make reasonable efforts to deliver the product or provide an appropriate resolution.

Delivery timelines may be affected if the customer does not provide the required information, photographs, content, approvals, or other materials on time.

7 Duplicate Payments

If you accidentally make multiple payments for the same order, please contact us at:

sendlovecardofficial@gmail.com

Please provide your order details and payment information for verification.

After verification, an eligible duplicate payment may be refunded to the original payment method, subject to applicable payment processing procedures.

8 Refund Processing

If a refund is approved, it will generally be processed to the original payment method used for the transaction.

The time required for the refund to appear in your bank account, card, UPI account, or other payment method may vary depending on the relevant bank, payment gateway, card issuer, or payment service provider.

9 Non-Refundable Situations

A refund will generally not be provided in situations where:

• The customer changes their mind after customization has started.
• Incorrect or incomplete information was provided by the customer.
• Required photos, text, or event details were not provided on time.
• The customer requests a completely different design after approving the original design.
• The completed personalized digital product has already been delivered and accepted.
• The issue is caused by incorrect information or materials supplied by the customer.

Nothing in this policy limits any consumer rights available under applicable law.

10 How to Request a Refund or Cancellation

To request a refund or cancellation, please email:

sendlovecardofficial@gmail.com

Please include the following information:

We recommend contacting us as soon as possible after identifying an issue with your order.

11 Refund Review

Refund and cancellation requests may be reviewed individually based on:

• The status of the order
• Whether customization has started
• The type of product purchased
• The reason for the request
• Whether the issue was caused by the customer or sendlovecard.shop
• Applicable laws and regulations

We may request reasonable information or documentation necessary to verify the request.

12 Customer Support & Grievance

For any concerns regarding your order, customization, delivery, cancellation, or refund, please contact us at:

Our team will review your concern and make reasonable efforts to provide an appropriate resolution in accordance with our policies and applicable law.

13 Policy Updates

sendlovecard.shop reserves the right to update or modify this Refund & Cancellation Policy from time to time.

Any changes will be published on this page with the updated effective date.

14 Contact Us

For all refund, cancellation, order, and customer support inquiries, please contact us through the email address mentioned above.